Frequently Asked Questions

Everything you need to know about your next favorite pair.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How do I know which size to choose?

Our footwear generally runs true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements in centimeters and inches for precision.

Do you offer international shipping?

Yes, Stepprs ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Klarna and Afterpay.

Are your materials sustainably sourced?

Sustainability is core to Stepprs. We use ethically sourced leather, recycled polyester linings, and eco-friendly packaging to minimize our environmental footprint.